First Session provides prospective clients with the opportunity to choose the right therapist for them. Since we do not refer clients (clients choose you), results vary from practitioner to practitioner. That said, on average we aim to produce 4 to 5 new client bookings per month, per practitioner.

No. To maintain an ideal client experience, it’s necessary for our partners to offer at least one direct booking option for new clients (unless your practice is full and you have a waitlist).

We work in conjunction to any booking system that you use. This ensures you’re not being double booked from clients coming to you via First Session.

No. First Session is only focused on the initial connection with new clients. Once the connection is made, you decide how you will work with your clients.

First Session is always exploring new ways to market our service and partner practitioners. We invest heavily in search engine marketing and optimization, social media marketing, content marketing, and email marketing. We also partner with corporations to educate their workforces, provide workshops, and spread awareness. We will continue to experiment and invest across all marketing channels.

First Session continues to grow and expand our presence across Canada to meet the huge demand for mental health support. As we grow, we are consciously investing and monitoring the results of our partner therapists to maintain an ideal level of supply and demand. As we add more practitioners, we are continually developing better search tools so your ideal client can find you via First Session.

When you partner with First Session, you are automatically invited into our exclusive online community of private practice owners. We are supporting our partners in developing an internal referral network, professional connections, support groups, and much more.

Yes, First Session partners with many group practices. We can help your associates grow their client base faster, and offer discounts and pricing options as your clinic scales. One prerequisite to partnering with First Session as a clinic is your associates must be able to accept direct bookings and do their own intakes.

Nothing is stopping you from partnering with First Session as an associate. However, it will be beneficial to get your clinic director on board to help with the investment, or to start a private practice to partner with us independently. We work with many practitioners who continue as an associate while they build their private practice on the side with First Session.

There are three components to our pricing.
1) Initial one-time investment to get started, covering video production and onboarding,
2) Subscription fee to be listed on First Session,
3) One-time fee for new clients OR new initial bookings (you’re never charged more than once per client).

When your practice is full, we turn off the direct booking feature and prospective clients can still inquire about your waitlist. If you are on waitlist status, there are no client or booking fees, only the subscription fee to remain listed.

Clients pay you directly, and your price is advertised to clients on your profile page for transparency.

First Session invoices once per month.

Yes. There is no contract. We don’t believe in locking you in, and want to be continually proving our value to you and your practice.

It’s normal to be a little nervous to be filmed, so we have designed our whole video process to accommodate this. We budget enough time to film which ensures we have ample time to warm up, and lots of great footage to choose from when editing your final video.

We do our absolute best to produce a video you’ll be happy with, and we’ll work with you to provide discretionary edits if required. The video will not be published until you provide approval.

Yes! If we’re unable to film with you in person, we’ll ship you a studio-in-a-box, and connect with you remotely to film high quality video. We guide you through all of this.

No. Since we have our own standard process for video production, we require all partners to produce a video alongside our team.

We encourage our partners to use the video for their own marketing. First Session retains ownership of the video, and provides usage rights to you to use the video to promote your own practice. Even if you decide to terminate your partnership with First Session, you can still use your video.