First Session provides prospective clients with the opportunity to choose the right therapist for them. Since we do not refer clients (clients choose you), results vary from practitioner to practitioner. That said, on average we aim to produce 3 to 5 new client bookings per month, per practitioner.

No. To maintain an ideal client experience, it’s necessary for our partners to offer at least one direct booking option for new clients (unless your practice is full and you have a waitlist).

We work in conjunction to any booking system that you currently use. This ensures you’re not being double booked from clients connecting with you via First Session.

No, you decide how and where you will work with your clients.

First Session is always exploring new ways to market our service and partner practitioners. We invest heavily in search engine marketing and optimization, social media marketing, content marketing, and email marketing. We directly contact universities and doctor's offices to maximize your reach. We also partner with corporations to educate their workforces, provide workshops, and spread awareness.

First Session continues to grow and expand our presence across Canada to meet the huge demand for mental health support. As we grow, we are consciously investing and monitoring the results of our partner therapists to maintain an ideal level of supply and demand. As we add more practitioners, we are continually developing better search tools so your ideal client can find you via First Session.

First Session is continuously investing in building an online community of private practice owners. We are supporting you, our partners in developing an internal referral network, professional connections, support groups, in person networking events, and more.

Yes, First Session partners with many group practices. We can help your associates grow their client base faster, and offer discounts and pricing options as your clinic scales. One prerequisite to partnering with First Session as a clinic is your associates must be able to accept direct bookings and do their own intakes.

Nothing is stopping you from partnering with First Session as an associate. However, it will be beneficial to join First Session independently. We work with many practitioners who continue as an associate at a group practice while they build their private practice on the side with First Session.

After the initial video investment, First Session collects session fees on your behalf. First Session pays you 75% of the session rate. For example, if your individual session rate is $160, you will keep $120 per session. First Session covers all credit card fees to process the payments.

If a client initially finds you via First Session, we require you to keep working with them (i.e. collecting session fees) via First Session.

Clients pay First Session directly at the time of booking their session.

First Session pays bi-monthly via direct deposit.

Yes. There is no contract. We don’t believe in locking you in, and want to be continually proving our value to you and your practice.

It’s normal to be a little nervous to be filmed, so we have designed our whole video process to accommodate this. We budget enough time to film which ensures we have ample time to warm up, and lots of great footage to choose from when editing your final video.

We do our absolute best to produce a video you’ll be happy with, and we’ll work with you to provide discretionary edits if required. The video will not be published until you provide approval.

Yes! If we’re unable to film with you in person, we’ll ship you a studio-in-a-box, and connect with you remotely to film high quality video. We guide you through all of this.

No. Since we have our own standard process for video production, we require all partners to produce a video alongside our team.

We encourage our partners to use the video for their own marketing. First Session retains ownership of the video, and provides usage rights to you to use the video to promote your own practice on your website, and certain social media channels. Even if you decide to terminate your partnership with First Session, you can still use your video.